Shipping Policy
About BionLabs
BionLabs is an Australia based supplier of high-purity research peptides. We exist to serve the scientific and research community with reliable, verified compounds that meet the highest standards of quality and transparency.
Order Processing
- All orders are processed within 1–3 business days after payment confirmation.
- Orders are not shipped or delivered on weekends or public holidays.
- If we experience a high volume of orders, processing may be delayed by a few days. Customers will be notified of any significant delays.
Shipping Methods & Delivery Time
- All orders are processed within 1–3 business days after payment confirmation.
- Orders are not shipped or delivered on weekends or public holidays.
- If we experience a high volume of orders, processing may be delayed by a few days. Customers will be notified of any significant delays.
Shipping Methods & Delivery Time
- We offer reliable domestic and international shipping options depending on your location.
- Estimated delivery time:
- Domestic: 2–5 business days
- International: 5–12 business days (may vary by destination and customs clearance)
Please note that delivery times are estimates and may vary due to courier delays, customs inspections, or unforeseen circumstances.
Shipping Charges
- Shipping fees are calculated at checkout based on the destination and selected shipping method.
- Free shipping promotions (if available) will be clearly indicated on the website.
Order Tracking
- Once your order has been shipped, you will receive a confirmation email with a tracking number (if applicable).
- Tracking information may take up to 24–48 hours to become active.
Customs, Duties & Taxes
- International orders may be subject to import duties, taxes, or customs fees imposed by the destination country.
- These charges are the responsibility of the customer and are not included in the product or shipping cost.
- BionLabs is not responsible for delays caused by customs processes.
Shipping Restrictions
- Some products may be restricted in certain regions due to local laws and regulations.
- It is the customer’s responsibility to ensure that the products can be legally imported into their country.
Lost, Delayed, or Damaged Shipments
- If your order is significantly delayed or appears lost in transit, please contact our support team.
- In case of damaged items, please retain all packaging and contact us immediately with photos and order details.
- We will work with the carrier to resolve the issue where applicable.
Incorrect Shipping Information
- Customers are responsible for providing accurate shipping details.
- BionLabs is not liable for orders shipped to incorrect or incomplete addresses provided by the customer.
Contact Us
If you have any questions regarding shipping, delivery, or your order status, please contact our support team:
support@bionlabspeptides.com